SHIPPING & RETURNS
WORLD WIDE SHIPPING
When you shop at Berlin & Son you always get free shipping regardless of where you are!
We send all our parcels with Postnord (Swedish Post) express mail. Delivery time within Sweden is 1-3 day, Europe 5-8 days and the rest of the world 5-14 days. However, delivery time is in the hands of the courier.
Uncollected parcels will be returned to us after 14 days. In case of uncollected shipments we reserve the right to charge the customer any cost for the return shipping and handling.
RETURN / EXCHANGE POLICY
Our main focus is that you will be happy with your purchase and your products from us. Customers of Berlin & Son webshop recieve 14 days to return/exchange products. These 14 days start when you have recieved your product(s).
If you choose to use your right to send back the items you must notify our customer service at firstname.lastname@example.org before you send anything back to us. In your email, provide us with order number, name and what items you wish to return.
RETURN / EXCHANGE POLICY DOES NOT APPLY TO
The return/exchange policy does not apply to products with missing box, safety plastic and/or tags.
The return shipment is paid by the customer unless you have recieved wrong or damaged products. Please contact us before sending us the return, we will be happy to assist you! Exchange or replacement products are reshipped to the customer free of charge.
Berlin & Son Watches
451 23 Uddevalla
In case of any refund, we use KLARNA, STRIPE & PAYPAL.