FAQ

WHAT PAYMENT METHODS ARE AVAILABLE?

Our payment partners are PAYPAL, STRIPE, KLARNA and SWISH (Sweden only).
This means we accept payment with VISA, MASTERCARD & AMERICAN EXPRESS. Please contact us if you have any further questions about payment of your order.

DO I NEED A PAYPAL ACCOUNT?

No, you can checkout and pay with PAYPAL as a guest buyer without creating an account. Though, we recommend you to register an account for easier transfers in the future.

SPONSORSHIP / CO-OPERATIONS

If you are interested in calibrations or sponsorship please just send us an email at support@berlinandson.com

HOW DO I KNOW MY ORDER IS CONFIRMED?

Once you have placed your order and the payment is approved by one of our payment partners PAYPAL. STRIPE or KLARNA, the order number is displayed indicating that the order has been processed. You will also receive an order confirmation email to the address submitted during checkout. In case you did not received the confirmation within 24 hours, please check your junk inbox in case the email was filtered as spam, if not please contact our customer service at support@berlinandson.com. We are happy to assist you.

WERE DO WE SHIP?

We deliver shipping world wide shipping with our partners at Swedish postal service 

ARE THERE ANY DUTIES ADDED TO MY ORDER?

Additional fees such as toll and taxes may occur outside of Sweden. These fees are to be paid by the customer. Berlin & Son is unaware of the amount of these costs and is therefore unable to inform the customer of them. The customer is responsible for the administration and payment of such fees.

HOW DO I USE COUPON CODES?

Submit your given Coupon code in the coupon area in Cart, before you proceed with checkout.